Shipping Policy

At Alan Faye – Fine Jewelry, every order is custom-made and tailored to your individual needs. Each piece is handcrafted with the utmost care, precision, and artistic integrity from our studio in Los Angeles, California. We are committed to ensuring your complete satisfaction.

We are proud to offer complimentary 2-day shipping on all orders within the contiguous 48 states and 3-4 day shipping on all international orders.

• Origin: All jewelry is made to order and shipped from Los Angeles, California.

• Shipping Method: Once complete, your order will be shipped via complimentary 2-day insured shipping service. A tracking number will be provided upon dispatch.

• Processing Time: Because our fine jewelry is crafted specifically for you, please allow approximately 3-4 weeks from the date of purchase.

Please ensure your shipping address is accurate, and a signature will be required upon delivery.

Returns & Exchanges

Because each piece is custom-crafted to your specifications, we do our best to ensure your complete satisfaction. By default, all purchases come with a 14-day return window from the date of delivery.

• Rings: Due to the custom nature of our rings, they are not readily returnable once made. However, before placing your ring order, we will send you a complimentary ring sizer to ensure the perfect fit.

• Final Sale: Items that are heavily customized, engraved, or altered at your request may be designated as a final sale.

• Incorrect Items: If you receive an incorrect item, please contact us within 3 days of delivery at customer.service@alanfaye.com with your order number and photos of the item.

Questions or Support

For any questions about your order, shipping status, or our policies, please contact us at: customer.service@alanfaye.com.

We are honored you’ve chosen Alan Faye – Fine Jewelry We welcome any special requests.